Performance-boosting collaboration and secure support for teams from anywhere.
OpenScape Web Collaboration is a scalable, reliable, and highly secure web conferencing solution for enterprises of all sizes. It helps teams collaborate more efficiently and cost-effectively – reducing overspending on business travel and thirdparty web conferencing services.
With OpenScape Web Collaboration, you can offer meetings with up to 1,000 participants, such as webinars, training sessions, project meetings, sales meetings, and product presentations. You can also deliver remote support to customers and end users by remotely accessing and controlling their computers.
Instant Meeting
The Instant Meeting module lets your teams collaborate online, in realtime and from anywhere, so that employees, partners and customers can share more ideas and information, at a moment’s notice, and at a fraction of the costs normally incurred for on-site meetings.
Various advantages:
• Successfully and professionally engage your customers from preliminary negotiations through implementation, down to post-sales activities
• Clarify detailed customer inquiries in the shortest possible time
• Improve telesales, customer relationships and communications
• Demonstrate software products to your customers remotely
• Effectively host webinars
Secure Advisor
The Secure Advisor module lets you provide technical IT support or resolve customer service issues. Your technical support or customer service personnel have remote access and control of the remote user’s computer, enabling them to resolve issues quickly and easily, and by viewing the remote user’s screen to help them with user errors or application questions.
All sessions can be tamper-proof recorded and saved for later reporting if needed.
In addition, Secure Advisor can be integrated easily with your existing service desk application. This furthermore improves the productivity of your IT staff.
Various advantages:
• Shorten the duration of problem solving and increase the resolution rate
• Minimize on-site visits to diagnose and solve problems
• Work on remote computers without the need to have someone on the other end
• Install updates and patches in off-hours to reduce disruptions
• Monitor statistics on devices to avoid potential problems with CPU utilization, databases and applications
Source: unify.com
